Pogo works on one device and stalls on another: compare the supported browser pair
If the same Pogo game opens on one device and stalls on another, write down the operating system and browser on each. EA’s support matrix lists different browser choices by device. Matching a browser name alone does not tell you whether the device and browser pair is listed.
Read the setting
Read EA’s requirements for the device that stalls. For example, the guide lists Safari for iOS and Chrome for Android. On Windows it lists Chrome, Firefox and Edge. Use a current supported browser for your platform and check any operating system support separately.
Compare a specific example
Open the same game from the official site in the supported browser. Record whether the stall happens before the game screen, on the loading screen, or after the controls appear. If the same point fails on two listed pairs, give EA the game name, device versions and the exact symptom. Keep an existing game open if you need to preserve it.
Frequently asked question
Does current Pogo require Java or Flash?
EA describes current games as HTML5. Follow the published browser requirements if an older page tells you to install a plugin.