Ads after subscribing to MobilityWare Solitaire Premium? Check the app and subscription record

“Solitaire” is used by different publishers. Identify the exact app before applying subscription instructions or purchasing anything again.

Make sure the instructions match your game

This guide is for the MobilityWare Solitaire app discussed in its official help article below. It is not Microsoft Solitaire Collection, a Pogo game or a universal procedure for every app named Solitaire. Record the app’s publisher, device type and the screen where the advertising appears. If you are using a different publisher’s app, use that publisher’s own subscription guidance.

This checklist is for someone who already subscribed. It does not recommend buying Premium or promise removal of every advertisement in every app. Do not make another purchase merely because a banner or promotion is visible.

Compare the existing record first

MobilityWare’s official Premium-and-ads instructions tell affected subscribers to check that the subscription is active, restart the device, then use Solitaire → Settings → Remove Ads → Restore Subscription. The documented flow may request Apple Account sign-in. These are the publisher’s instructions for the situation it describes, not a guarantee that an unrelated app shares the same entitlement.

Inspect your current subscription record through Apple’s official account settings, reached directly from the device’s settings rather than a link in an unexpected message. Compare the actual app or subscription name with the app you opened. Keep full receipts, payment information and Apple Account details out of public screenshots.

Use an observation sheet

1. App: publisher, exact app name, version and device. Note whether the issue affects this one app or something else with a similar name.
2. Record: whether your existing subscription is shown as active and what product name appears. Do not press a purchase or renewal button as a test.
3. Display: what the screen actually shows, where it appears and when it started. A brief description is better than guessing the reason.
4. Publisher comparison: if the official restore path applies to your device and account, follow its normal prompts yourself. Stop if the flow unexpectedly asks for a new paid purchase you did not intend.

Finish a round and preserve any unsaved progress before restarting a device. Do not delete the app or reset all data as an opening step. Those actions create a different question about local progress without proving that an existing subscription was recognized.

Two similarly named apps are not one subscription

Imagine a player with several card-game icons. Their existing receipt names one publisher, but the app they opened belongs to another. The mismatch is useful evidence to resolve before any restore attempt. It does not establish that the original purchase failed.

In a different case, the app and existing active subscription match but the publisher’s restore instructions do not resolve the display. Keep the exact result and contact MobilityWare through its genuine help route. Only the publisher and relevant store can assess an entitlement, billing record or refund request; independent assistance cannot guarantee that outcome.

Keep help and billing decisions separate

Never give a helper your Apple Account password, verification code or full payment details. If the device is shared, have its account owner handle account prompts directly. Our card-game support overview helps identify the type of game; our Microsoft Solitaire ad-freezing guide concerns a different publisher and a different symptom.

Common questions