Your game.
Your next clear step.
Choose the game family first, then the symptom. We distinguish software problems from game rules, account questions and publisher service issues.
Independent third-party guidance. Publisher account, purchase and reward decisions remain with the publisher.
Pogo game support
Loading errors, EA sign-in and challenge or badge questions.
Explore Pogo help →Solitaire support
Microsoft Solitaire, Klondike, Spider, FreeCell, Pyramid and TriPeaks.
Choose your Solitaire issue →Classic card-game support
Spades, Hearts, Bridge, Canasta, Gin Rummy and other familiar card games.
Find card-game guidance →Start with the question you are asking.
“Why won’t my game load?”
Check the exact game, supported device and whether other games work. A loading problem is different from a sign-in failure.
Loading checks →“Why won’t this card move?”
A legal-move restriction can look like a frozen game. Identify the variant before changing browser settings.
Solitaire movement help →“Where did my progress go?”
Confirm the account, device, game version and event. Avoid deleting local app data while investigating.
Daily-challenge checks →