A little stuck?
Let’s get you
back to play.
Simple, patient help for the games you love. Find a clear guide or talk through a browser, Solitaire, sound or display problem with independent support.
Independent third-party assistance. Not an official publisher helpline.
Find a guide. Take a breath.
Search the knowledge base by game, symptom or error message.
Not sure where to begin? Browse all troubleshooting guides →
What’s getting in the way?
A familiar game should feel relaxing.
Choose the issue closest to yours.
Pogo troubleshooting
Loading, freezing, black screens, accounts and membership help.
Explore the help →Microsoft Solitaire errors
Startup, error codes, Xbox sign-in, progress and ad freezes.
Explore the help →Java & legacy browser games
Understand retired plug-ins, desktop Java and security messages.
Explore the help →.NET & Windows game errors
Identify the named component before changing Windows.
Explore the help →Small checks. Helpful answers.
Solitaire won’t open? Try repair before reset.
Understand the difference and protect your local game data.
Read the guide →Compatibility · 4 minute readWhy an old Java game won’t run in a modern browser.
What a plug-in can’t fix, and where to look for a supported version.
Read the guide →Audio · 4 minute readThe game plays. The sound doesn’t.
Check the game, the browser and your selected audio output.
Read the guide →Find help for the games you love.
From Klondike, Spider and FreeCell to Spades, Hearts, Bridge and rummy games, start with the right game family.
Pogo game support
Loading errors, EA sign-in and challenge or badge questions.
Explore Pogo help →Solitaire support
Microsoft Solitaire, Klondike, Spider, FreeCell, Pyramid and TriPeaks.
Choose your Solitaire issue →Classic card-game support
Spades, Hearts, Bridge, Canasta, Gin Rummy and other familiar card games.
Find card-game guidance →You don’t have to figure it out alone.
Tell us what you see. We’ll help you understand the next step.
Independent third-party technical assistance.